Refund and Returns Policy

Refunds and Return Policy
Effective Date: 04/02/2024

1. Overview
At Jaymax Auto Enterprises, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, you may return the product within 7 days of receiving it for a refund or exchange, subject to the terms outlined below.

2. Eligibility for Returns and Refunds

  • The item must be unused, in its original condition, and returned in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required.
  • Items that are damaged, altered, or show signs of use will not be eligible for a refund.
  • Certain products, such as custom or special orders, may not be eligible for return.

3. Return Process

  • To initiate a return, contact us at info@jaymaxauto.co.ke with your order details.
  • Once your return request is approved, you will receive instructions on where to send the item.
  • The customer is responsible for return shipping costs unless the item was received in a defective or incorrect condition.

4. Refunds

  • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 7 business days to the original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

  • If you wish to exchange an item, please specify the desired replacement when initiating the return process.
  • Exchanges are subject to product availability.

6. Non-Returnable Items

  • Clearance or discounted items are final sale and cannot be returned.
  • Items damaged due to misuse, improper handling, or installation errors are not eligible for return.

7. Contact Information
For any questions regarding our Refunds and Return Policy, please contact us at:
Jaymax Auto Enterprises
Website: https://jaymaxauto.co.ke
Email: info@jaymaxauto.co.ke

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